The Challenge

The Rappahannock region in Virginia was struggling to connect individuals from behavioral health and substance use crisis events resulting in emergency department visits with close follow-up with local resources.

The Solution

CBCS was engaged in the fall of 2022 to launch the Hope Starter Bridge Program with the intent of identifying and engaging with individuals in real-time, and connecting them with an appropriate follow-up, ideally within days of their crisis event.

The Results

The program has successfully engaged hundreds of high-risk individuals resulting in improved care and decreased crisis events within the community. Here is a snapshot of the first 6-month of the program in 2023.

eligible individuals identified by HSBP
agreed to enroll
bridged to RACSB or another provider and completed their first outpatient appointments
have pending appointments
clinical contact time spent with enrollees

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