SERVICES THAT FIT YOUR NEEDS. BENEFITS THAT IMPROVE YOUR HEALTH.
Did you know: Nearly 20% of people discharged from the hospital end up going back within 30 days for things that could have been avoided? (citation). Seeing a doctor right away can help you avoid taking the wrong medication, getting infections, and suffering injuries that land you back in a hospital bed.
Aetna Better Health® of Virginia partnered with CBCS to help make sure people saw a doctor in those crucial weeks after discharge. CBCS Community Resource Navigators were available 24/7 to help people complete an appointment with their chosen doctor as soon as possible—and to make sure they were getting the most out of their Aetna Better Health® benefits.
Every year, insurance customers leave valuable benefits on the table. CBCS Community Resource Navigators helped connect people to services that support individuals’ whole health, from food delivery services to on-demand peer support, all free to them from Aetna Better Health®.
CBCS Service Offerings
- Transportation assistance
- Navigation to outpatient providers and community support
- Appointment scheduling assistance and reminders
- Referrals to insurer-provided services
- Connection to telehealth providers
Additional Services That Were Available Through Aetna Better Health® of Virginia
- Vision care
- Extra help with rides
- Free cell phone
- General Educational Development (GED) incentive
- Hearing care
- Home meal delivery
