Community Resource Coordination For Hospitals | Emergency Room High Utilizers

Community Resource Coordination

for Complex Patients

For payers,

health systems,

and hospitals.

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Complex Care Management | Complex Care Coordination | Complex Care Program | Complex Care Management Program

CBCS Catalyst Programs

5 Programs that Transform Complex Care

Each is designed to address a particular portion of our broader community complex care program. They allow organizations to address target issues without the cost or time of a full program commitment. Each of the 5 programs is an integral component of our full program model and is designed to position organizations to transition easily into one of our full program models.

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Direct Patient Engagement | Complex Care Management For Payers, Health Systems, & Hospitals | High Utilizers

Aligning community resources

through individual connections.

When high utilization occurs, it is generally experienced by multiple community resources. We work early on to identify these resources and engage them in dialogue. Through a better understanding of how each resource serves and is affected by high utilizers, we steadily develop effective community resource utilization.

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Did you know that high resource utilization clients

Have a mortality rate 3x higher than the general public?

Suffer from significant psychosocial issues including homelessness (30%), mental health disorders (40%) and substance abuse (over 50%)?

Account for 18% of emergency department visits nationwide, at an annual cost of $11.2 billion?

Have hospitalizations that last 60% longer than the general public?

There is a strong business case to be made for this work!

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Direct Patient Engagement | Complex Care Coordination | High Utilizers


CBCS’s founder, Dr. Enrique Enguidanos, has over 20 years of clinical experience in Emergency Medicine, much of this time also serving in organizational and systems management roles. For well over a decade he has developed and fine-tuned systems of care and community management systems that have proven very effective for frequent utilizers, and that is now organized in a manner that allows CBCS to continuously reproduce care results across varying communities and health care systems.

Complex Care Management | Complex Care Coordination | Complex Care Program | Complex Care Management Program

Proven Results

CBCS contracted with the Mat-Su Health Foundation to create their HUMS (High Utilizers of Mat-Su) program in 2017. Externally validated first-year results from this program include:

o Reduction in ED visits of over 60%
o Reduction in opioid use of over 20%
o Several million dollars in savings
o Broad community program satisfaction

“Dr. Enguidanos was able to work in our community and quickly get to know local systems, local champions and learn about these important relationships. Over time Dr. Enguidanos was able to help Mat-Su form a High Utilizer program that was customized to the needs of the community and the people making the system work, all the while educating and inspiring them.  In this, he demonstrated an abundance of compassion to the local entity and staff that would run the High Utilizer project.  Also, Dr. Enguidanos values data and uses it to improve program functioning and services to patients.”

Elizabeth Ripley, Chief Executive Officer

Mat-Su Health Foundation

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Caring as Communities Podcast

CBCS is proud to produce a monthly podcast series addressing a variety of social determinant health issues. Click below to learn more and to listen to our podcast!

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Caring as Communities Podcast: Supporting Communities Through Multidisciplinary Care

Patients with high resource utilization are “touching” multiple resources within any given community, but in most places across the country, any care received is happening within silos. Dr. Enrique Enguidanos welcomes Ray Michaelson, Program Manager View Podcast

Caring as Communities Podcast: Improving Palliative Care

  Dr. Joanne Roberts shares with Dr. Enguidanos what we need to understand about death and palliative care—both as healthcare providers and as a larger community—when supporting individuals who have a terminal disease. Join us as View Podcast

Caring as Communities Podcast: Addressing Maternal Morbidity in Vulnerable Populations (Part 1)

  In Part 1 of this two-part series on vulnerable populations, guest speaker Kara James—Nurse Practitioner with Planned Parenthood of Los Angeles—talks about the increase in maternal morbidity the U.S. is seeing, its impact specifically on View Podcast

Caring as Communities Podcast: Understanding Adverse Childhood Experiences (ACEs)

  Data has correlated Adverse Childhood Experiences  (ACEs) with increases in adult Rx use, drug dependency, and more. Listen as we discuss with Elizabeth Guroff, MA, LCMFT, and Consultant, Practice Improvement and Consulting, for the National Council View Podcast

CBC Solutions News

Read the latest news, studies and events from the CBC Solutions team.

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Join us at the Putting Care at the Center Conference

Join us in sunny Sacramento, CA, September 21-23, 2022, for the seventh annual conference for the complex care field. CBCS is a proud sponsor of this important event. The theme of this year’s event is Values and Read More

Webinar: Homelessness and Emergency Department Care

Wednesday, March 16th, 2022 | 1:00 PM CT People experiencing homelessness are often managing significant complex health issues but are unable to access needed primary care or must prioritize immediate survival over health management. The result Read More

Solving for Patient Engagement in Behavioral Health Populations

Behavioral health conditions significantly impact costs of care—with studies linking behavioral health diagnoses with a 3.5x increase in overall care costs and up to a 103% increase in high-cost utilization. While innovative health plans across the Read More

CEO Dr. Enrique Enguidanos to present at the 2021 American Public Health Association Conference

  The American Public Health Association's 2021 Annual Meeting and Expo will take place Oct. 24-27. The 2021 theme is "Creating the Healthiest Nation: Strengthening Social Connectedness." On October 27th, Dr. Enguidanos will be co-presenting COVID Response Read More