Better Outcomes Through Genuine Engagement

Our Navigator Coaching & Training Program equips Community Health Workers (CHWs) and care teams with the same proven tools and strategies our Navigators use every day so your organization can drive better outcomes, reduce system strain, and build stronger community connections.

By training your care teams to become true navigators, they will learn to engage and build trust with hard-to-reach populations and coordinate services more effectively. Staff gain confidence and practical skills, retention improves, and your organization can track outcomes to demonstrate real impact.

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Training That Mirrors Real-World Success

Interactive sessions, role-playing, case studies, and technology integration ensure every lesson is practical, actionable, and designed for immediate impact.

Over several months, your team will take part in an interactive, real-world curriculum that blends foundational knowledge with advanced practice skills.

Navigator Coaching & Training Program Curriculum Modules

1

Foundations in Community Care

  • Mission, values, and structure Introduction to healthcare navigation and compliance
  • Understanding vulnerable populations
  • Safety, communication, and resource engagement
2

Building Relationships and Driving Outcomes

  • Creating and managing care plans
  • Advocacy and provider collaboration
  • Insurance and benefit navigation
3

Operational Excellence and Leadership

  • Time and documentation management
  • Preventing burnout and fostering team wellness
  • Hiring, management, and leadership skills

3 Effective Training Formats

Flexible training formats give your team the tools they need – when and how it works best for your organization. From fully remote sessions to hybrid coaching and on-site support, CBCS ensures every team can learn, practice, and apply Navigator skills effectively.

Remote-Only Training

  • Live, instructor-led sessions with CBCS coaches
  • Interactive group exercises and guided reflections
  • Access to digital resources and toolkits

Hybrid Coaching Program

  • All remote learning features
  • PLUS virtual and limited in-person coaching
  • Personalized guidance from experienced Navigators

Enhanced Coaching with On-Site Support

  • All remote and hybrid features
  • In-person workshops and staff development
  • Hands-on workflow optimization and leadership support
  • Micro-pilot(s) to test implementation in real-world settings

Download a Free Training Resource!

Learn how to build trust, enroll challenging patients/clients, and keep them engaged – step by step.

This free Outreach & Enrollment Toolkit offers a hands-on look at the approaches you’ll learn in our full Navigator Coaching &  Training Program. Discover practical strategies for connecting with hard-to-reach patients that can be implemented for better referral outreach today!

Download The Toolkit

Why It Works: Transformative Approach

CBCS Navigator Coaching & Training is more than professional development – it’s organizational and community transformation. Our approach:

  • Builds deeper trust with patients/clients
  • Equips staff to navigate barriers with confidence
  • Uses data and storytelling to show real results
  • Improves retention by fostering supportive team culture

Take a small step towards a big change

Schedule a call with CBCS to learn how you can implement our programs.

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